Viva Medicare Cafes | VIVA Making Medicare Easy Viva Medicare Cafes

See what's brewing at the Viva Health Café!

As a Viva Medicare Member, you receive full access to the Viva Health Cafés in Birmingham, Hoover, Montgomery, Mobile and the Shops at Grand River in Leeds.

Viva Health Cafe
Our cafés are open Monday – Friday.
The Viva Health Café is a comfortable, stress-free place where you can speak to a Viva Medicare Guardian Agent and get easy-to-understand answers to your Medicare questions.
Check out our upcoming events.
Viva Health Café Full Access Pass includes:
  • Monthly activities such as healthy cooking, exercise classes, Bingo, craft days, movie matinees and more.
  • Access to a Viva Medicare Guardian Agent for Medicare help
  • Viva Medicare enrollment help
  • Hassle-Free group meeting, no reservation required.
  • Discussion panels including Veteran’s benefits, financial planning and Medicare Mondays
  • Social gatherings to meet new friends
  • Free Book Nook

Find a group meeting in your neighborhood.

Contact Us

Toll-free: 1-888-830-VIVA (8482)
TTY users, call: 711
Monday - Friday, 8am-8pm CST
Extended Office Hours:
(October 1 - February 14)
8am - 8pm CST Seven Days a Week

We're here for you

If you have questions or complaints about your Viva Medicare plan or care that you have received, we want you to let us know right away.

You may also contact Medicare to file your complaint by clicking here and follow the instructions on the form. To find out information about the Medicare Ombudsman click here.

By clicking the links above you may be directed away from
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Last updated 10/1/2015


1Viva Medicare is an HMO plan with a Medicare contract and a contract with the Alabama Medicaid Agency. Enrollment in Viva Medicare depends on contract renewal. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, premium, and/or co-payments/co-insurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. Premiums, co-pays, co-insurance, and deductibles may vary based on the level of Extra Help you receive. Other providers are available in the Viva Medicare network. Please contact the plan for further details.

2Viva Medicare Extra Value is available to anyone who has both Medical Assistance from the State and Medicare. Other providers are available in our network.

3You must continue to pay your Medicare Part B premium. Individuals must have Parts A and B to enroll. Not all plans available in every county.

4$0 copay applies only to prescriptions filled at pharmacies offering preferred cost sharing. The Viva Medicare Me pharmacy network offers limited access to pharmacies with preferred cost sharing in certain counties in Alabama. The lower costs advertised in our plan materials for these pharmacies may not be available at the pharmacy you use. For up-to-date information about our network pharmacies, including pharmacies with preferred cost sharing, please call us at the numbers below or consult the online pharmacy directory at

5According to the 2017 Medicare & You Handbook for Alabama, Viva Medicare has a member satisfaction rating of 88% which is the highest in the state.